How iSleep is growing without hiring after using Tennr

Based out of Reno Nevada, iSleep HST provides sleep apnea testing and devices for Americans struggling with Sleep Apnea. Their business is inherently logistically challenging and human intensive from processing new patients to managing renewals.

Learn how to grow your practice in 15 minutes

QUOTE

Charles Smart, COO

"Basically any operational challenge we run into now, instead of thinking about hiring, I find myself realizing, 'wait we could just automate this with Tennr' and so it's fundamentally changed how we view the scalability and operations of this business"

PAIN POINTS

6 people, full time

were needed to do referral intake, causing a backlog in manual work and lack of time to send devices to new patients.

As a result, iSleep was constrained in their ability to grow by their ability to hire.

LIFE WITH TENNR

Referral intake is 1 person's job and it's mostly follow up.

iSleep was able to reorganize including every employee previously doing referral intake to follow-on patient coordination.

‍

This unlocked the ability to process new patients, faster, while giving better care to existing patients.

‍

As a result, iSleep has been able to scale their businesses without adding headcount and introduced Tennr to SleepQuest (another HME supplier).

CASE STUDY

How Tennr cut patient servicing time by 98% for iSleep

Outcomes

Reduced referral processing time from 15 minutes -> 15 seconds

Removed referral backlog and cut patient servicing time by 98%

Eliminated 94% of data entry errors

Learn how you can get the same outcomes in 15 minutes

Background

iSleep providing BiPap and CPap devices for truckers nationally.

The Challenge

Balancing processing speed and accuracy became hard after the organization rapidly expanded across the USA. More staff time was spent manually processing the increased volume of referrals, creating a manual bottleneck that led to slower, less satisfactory patient experiences.

The Solution

An end-to-tool that would parse incoming referrals and upload data to back office systems while keeping a human in the loop when needed.

‍

Tennr was the obvious choice and one of the only solutions with zero headcount increase or migration cost that also kept a specialist in the loop.

Life With Tennr

Processing over 5,000 referrals every month while almost eliminating data entry errors entirely.

RECAP

Hearing from leadership and the team

John Hickok

CEO, iSleep

This is basically the ace up our sleeve we needed to actually fully automate the processes that are the main thing between us and continuing to aggressively grow the business. We're now pushing the bounds of what we can automate not just in referrals but in compliance and re-supply. It's an exciting time to be innovating in the space.

Mike Stander

Director of Operations, iSleep

We've evaluated basically every 'AI' solution under the sun and they basically can either only do one thing, or they're one small feature part of some messy new system. Tennr was really the only company that was all-in-one from an automations perspective, but fit nicely with the existing systems that we do like.

Rosa Sanchez

Operations Supervisor, iSleep

As one of the people that was having to jump in and do the manual work of what seemed like 10 people before, this has been huge for me. Today for instance I used to process 6 referrals by this time end to end (11am), I've already done over 50. I'm not going back!