How MPOWERHealth Is Using Tennr’s Scheduling Automation to Drive Better Outcomes for Surgeons, Administrators, and Patients
Empowering Better Healthcare Through Innovative Solutions
The Challenge
MPOWERHealth has always been a technology-driven organization. The company is continuously looking for ways to invest in solutions that provide a better experience for surgeons, hospital administrators, and patients. MPOWERHealth is especially focused on how data analytics and AI solutions can drive quality initiatives for their customers.
When Rob Salinas, AVP of Clinical Shared Support, first started leading the scheduling team in 2016, the team was using shared inboxes to flag and assign cases. To improve efficiency, the team quickly pivoted to a ticketing system. From there, Rob began looking into automation platforms that could more efficiently and accurately enter data into their EHR, USMON. However, the in-house development skills required were daunting.
Life with Tennr
Enter Tennr. Right as the MPOWERHealth team was looking into ways to automate data entry into USMON, leadership at USMon introduced the team to Tennr. Tennr’s machine learning models and workflow tools took the development work and heavy-lifting off of the MPOWER team, enabling them to start scheduling cases much more efficiently.
Tennr is now empowering (pun intended) MPOWERHealth to enhance focus on the touchpoints that matter—what surgeries are being scheduled, who needs to be aware, and how care will be coordinated. The team has a lot more bandwidth to focus on the critical nature of health rather than the time-consuming logistics of dates and times.
“It’s like a superpower. Tennr pulls all of the context together—whether from phone, fax, or email—and empowers people to do their jobs well and focus on patient care, rather than getting mired in the mechanics of scheduling,” said Rob Salinas.
Mark Barnes, Sr. Director of Clinical Applications and Quality added that “working with Tennr has been an excellent experience. Their ability to streamline and optimize our scheduling processes has significantly improved our efficiency and allowed our team to focus more on patient care. We're excited to explore additional workflows where Tennr's innovative solutions can further enhance our operations.”
The Results
Before Tennr, the team was scheduling cases in 9 to 12 minutes. They’re now doing it in 2 to 3.
“The team is dealing with all these different methods of how people schedule, and now they can sift through the noise. Tennr gives you the unique ability to take out the noise and look at the actual details that are critical. There’s now a really short timeframe and a seamless process to get care coordinated,” said Rob.
Tennr is not only increasing the team’s productivity and efficiency, it’s also increased employee satisfaction. The team of 7 scheduling specialists are enjoying their day-to-day work more. The time freed up from scheduling logistics is now being spent on more meaningful work.
As the team heads into the busiest season of the year, Q4, they’re thrilled to have Tennr’s scheduling worker in place. “I anticipate that volume fluctuation won’t be a big deal this year; Tennr’s given us scalability,” said Rob.
