Privacy Policy

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Tennr was created to help health care providers improve patient care and less time on the administrative burden of modern health care operations. This Tennr Privacy Policy (“Privacy Policy”) governs any personal information Tennr Incorporated (“Tennr”, the “Company,” “we,” “us,” or “our”) collects, how we use and share that data, and your choices concerning our data practices.

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Our goal with this Privacy Policy is to inform you about how Tennr works by explaining the data you provide, data we collect, how we use it to provide the Services, and when that data is shared. We provide artificial intelligence-powered document processing and business process automation services through our website (the “Site”) and our software services (such information, together with the Site, the “Services”).

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The Services are directed towards our health care provider customers. The Services should not be used for personal, family, or household purposes, other than as described below.  Before using the Services or submitting any personal information to us, please review this Privacy Policy carefully and contact us if you have any questions. By using the Services, you agree to the practices we describe in this Privacy Policy. If you do not agree to this Privacy Policy, please do not provide us with your personal information through the Site or otherwise use the Services.

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1. PERSONAL INFORMATION WE COLLECT

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Personal Information You Provide Us: We collect personal information from you when you request a demo, participate in one of our events or conferences, contact us, visit the Site, our branded social media pages, or our offices, use the Service, apply for jobs, send communications to or receive communications from us, or otherwise provide personal information to us. The personal information we collect varies depending on what you choose to share, but it may include your name, phone number, mailing address, email address, job title, company name, and billing address.

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If you are a patient of one of our health care provider customers and you communicate with us via text message for your appointment scheduling needs, we collect your responses regarding appointment details and related scheduling information on behalf of our health care provider customers.

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We also have pages on social media sites such as YouTube, LinkedIn, and other third party platforms (“Social Media Pages”). When you interact with those Social Media Pages, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with personal information through the platform, and we will treat the personal information we receive in accordance with this Privacy Policy.

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Internet Activity Data: When you visit, use, and interact with the Services, we may receive certain personal information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Services, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Services (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems:

· Log Data: Information that your browser automatically sends whenever you visit the Site. Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Site.

· Cookies Data: Please see the “Cookies” section below to learn more about how we use cookies.

· Device Data: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.

· Usage Data: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.

· Location Data: We derive a rough estimate of your location from your IP address.

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Personal Information We Process on Behalf of Our Health Care Provider Customers:

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Health Data: In order to provide the Services, our health care Provider customers share patient information with us through commonly-used forms in the health care industry. These forms include patient intake forms, referral forms, insurance forms, and other related health care documentation, which we process on their behalf for the purposes of automating administrative processes and appointment scheduling so that they can serve their patients’ health care needs better. We process health data that we are provided pursuant to our agreements with our health care Provider customers and we apply HIPAA privacy and security standards to all health data that we collect.

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De-Identified Data: De-identified data is non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We use de-identified data for research and development of new products or tools, to refine our algorithms and machine learning applications, and to improve the Services. We may disclose such information publicly and to third parties, for example, in public reports about health, to partners under agreement with us, or in benchmarking information we provide to our health care provider customers.

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If you are a patient of one of our health care provider customers and have questions about the processing of your health data, please contact us by following the instructions set forth in “Privacy Rights” below.

Cookies: We use cookies to operate and administer our Site, gather usage data on our Site, and improve your experience on it.

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A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies.

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On most web browsers, you will find a “help” section on the toolbar. Please refer to that section of your web browser for information on how to receive a notification when you are receiving a new cookie, as well as how you can turn cookies off.

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Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from all features of the Site.

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Advertising networks may use cookies to collect personal information. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.

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If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.

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Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, click here.

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Online Tracking and Do Not Track Signals: We and our third party service providers may use cookies, pixels, or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site and use that information to send targeted advertisements.

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Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

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2. HOW WE USE PERSONAL INFORMATION

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We use personal information for the following purposes:

· To provide the Services and conduct our business;

· To perform market research;

· To respond to your inquiries, comments, feedback, or questions;

· To send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies;

· To analyze how you interact with our Services;

· To maintain and improve the Services;

· To develop new products and services;

· To prevent fraud, illegal or criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks;

· To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties;

· To create de-identified data by removing information that makes the data personally identifiable; and

· For any other manner of use you agree to by providing your consent;  

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Marketing. We may use your personal information to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each marketing email we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding other administrative matters and to respond to your requests. We may also use your personal information to analyze and improve our marketing campaigns.

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3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

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We never sell personal data. We only share it with your consent or when required or permitted by law.

In certain circumstances we may share the categories of personal information described above with the following categories of third parties:

· Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share personal information with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and analytics services. Pursuant to our instructions and in compliance with this Privacy Policy and other confidentiality and security measures enforced by contract, these parties will access, process, or store personal information in the course of performing their duties to us.

· Professional Advisers: We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us. Our professional advisors are subject to confidentiality obligations to protect your personal information.

· Affiliates:  Although we currently do not have a corporate parent, subsidiaries, affiliates, or other companies under a common control (collectively, “Affiliates”), we may in the future.  We may share your personal information these Affiliates for purposes consistent with this Privacy Policy.

· Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your personal information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

· Compliance, Fraud Prevention, Safety: We may share your personal information for the compliance, fraud prevention and safety purposes described above under Section 2.  

· Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Service, or the public, or (v) protect against legal liability.

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4. HOW WE PROTECT YOUR PERSONAL INFORMATION

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We use a combination of technical, administrative, and physical controls to secure your data. No internet or other digital transmission is ever fully secure or error-free, but we always handle your data using industry best-practices for data storage, transmission, and processing. Your data is encrypted in transit and at rest using the industry best-practice encryption standards and we use HIPAA-compliant products and services for health data storage and processing. We also have internal access-control policies to prevent privacy violations.

While we aim to protect your data, you use the Services at your own risk and we are not responsible for circumvention by an unauthorized third party of any of our privacy settings or security measures, or for the privacy and security practices of third-party services or websites.

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5. DATA RETENTION

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We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

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6. YOUR PRIVACY RIGHTS

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Where provided for by law and subject to any applicable exceptions, you may have the right:

· To know the categories of personal information that the Company has collected about you, the business purpose for collecting your personal information, and the categories of sources from which the personal information was collected;

· To access the specific pieces of personal information that the Company has collected about you;

· To know whether the Company has disclosed your personal information for business purposes, the categories of personal information so disclosed, and the categories of third parties to whom we have disclosed your personal information;

· To have the Company, under certain circumstances, delete your personal information;

· To instruct businesses that sell personal information to stop doing so – but note that we do not sell personal information; and

· To be free from discrimination related to the exercise of these rights.

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If you would like to exercise any or all of these rights, you may do so by contacting us. After we receive your request, we may request additional information from you to verify your identity. Your authorized agent may submit requests in the same manner, although we may require the agent to present signed written permission to act on your behalf, and you may also be required to independently verify your identity with us and confirm that you have provided the agent permission to submit the request.

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Please email privacy@tennr.com with questions or to request access to an alternative format of this Privacy Policy.

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7. CHILDREN

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The Services are not directed to children without parental consent and supervision. We do not knowingly collect personal information from children through the Site and do not aim to do so. If you have reason to believe that a child under the age of 16 has provided personal information to the Site without parental consent or supervision, please contact us immediately at privacy@tennr.com and we will promptly delete that information from our databases.

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8. LINKS TO OTHER WEBSITES

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The Site may contain links to other websites, mobile applications, and other online services operated by third parties.  These links are not an endorsement of, or representation that we are affiliated with, any third party.  In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions.  Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your personal information.  We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

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9. JOB APPLICANTS

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When you apply for a job at the Company, we collect the information that you provide to us in connection with your job application. This includes business and personal contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume. This may also include diversity information that you voluntarily provide. We use this information to facilitate our recruitment activities and process employment applications, such as evaluating candidates and monitoring recruitment statistics. We may also use and disclose this information (a) to improve the administration of the Site, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on the Company, and (d) to protect and defend the rights or property of the Company or others.

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10. CHANGES TO THE PRIVACY POLICY

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The Service and our business may change from time to time. As a result, we may change this Privacy Policy at any time, and we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Services or providing us with personal information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

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11. CONTACT US

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If you have any questions about our Privacy Policy or information practices, please feel free to contact us at our designated request address:

Tennr Incorporated

150 w 22nd St, Floor 8

New York, NY 10011

privacy@tennr.com

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