Sunquest: Pricing, Reviews, and Alternatives
Sunquest, now known as Clinisys, has an EHR software that offers laboratory solutions across various industries such as healthcare, environment, toxicology and public health, pharma, and biotech. In this article, we'll share the key facts you need to know about Sunquest and how Tennr can help with automation in their EMR systems.
How much does Sunquest cost?
Sunquest does not display its pricing details on its website. To obtain exact pricing information, you should contact them directly here. However, based on industry knowledge, we can provide rough estimates for different healthcare settings and sizes.
Hospitals
- Small Hospitals (up to 100 beds):
- Estimated Cost: $800,000 - $1.5 million initial setup, plus $300,000 - $600,000 annually for maintenance and support.
- Medium Hospitals (100 - 500 beds):
- Estimated Cost: $1.5 - $7 million initial setup, plus $600,000 - $1.2 million annually.
- Large Hospitals (over 500 beds):
- Estimated Cost: $7 - $20 million initial setup, plus $1.2 - $2 million annually.
Specialty Groups and Clinics (Focused on Laboratory Services)
- Small Clinics (1-10 providers):
- Estimated Cost: $100,000 - $300,000 initial setup, plus $50,000 - $150,000 annually.
- Medium Specialty Groups (10-50 providers):
- Estimated Cost: $300,000 - $1 million initial setup, plus $150,000 - $400,000 annually.
- Large Specialty Groups (over 50 providers):
- Estimated Cost: $1 - $3 million initial setup, plus $400,000 - $800,000 annually.
Primary Care Practices (with Laboratory Needs)
- Small Practices (1-3 providers):
- Estimated Cost: $50,000 - $200,000 initial setup, plus $25,000 - $100,000 annually.
- Medium Practices (4-10 providers):
- Estimated Cost: $200,000 - $500,000 initial setup, plus $100,000 - $200,000 annually.
- Large Practices (over 10 providers):
- Estimated Cost: $500,000 - $1.5 million initial setup, plus $200,000 - $400,000 annually.
Benefits and differentiators Sunquest
While Sunquest has many applications, three key areas are especially noteworthy:
- Certified Solutions for Value Delivery: Sunquest's solutions are ONC certified, ensuring they meet standards for health information technology. This certification is significant as it validates the quality and compliance of their systems with industry regulations.
- Configurable Digital Workflows: Sunquest allows laboratories to configure custom workflows, add new capabilities, and customize external web portals for client self-service account management. This level of customization is crucial for laboratories to adapt the system to their specific operational needs.
- Data-Centric Structures for Analytics: The company emphasizes real-time reporting and analytics, empowering end users with advanced reports, dashboards, and queries. This focus on data-centric structures is essential for laboratories to track business metrics and make informed decisions.
Scenarios where Sunquest is a good choice
Sunquest's EMR is the best option in several scenarios. It's particularly effective in laboratories and healthcare organizations that require specialized laboratory information systems to manage complex operations and cater to diverse industries. For public health and environmental testing facilities, Sunquest's tailored solutions provide the necessary tools and features to handle unique testing requirements. Additionally, pharmaceutical and biotech companies that rely on accurate and efficient laboratory data management will greatly benefit from Sunquest's industry-specific offerings and expertise.
Scenarios where Sunquest may not be a good choice
For small practices with limited laboratory needs, Sunquest's specialized focus on laboratory information systems may be excessive. These practices might not require the advanced laboratory management features that Sunquest offers, making it a less ideal choice. Additionally, healthcare organizations that prioritize seamless integration with other non-laboratory systems may find Sunquest's EMR less suitable, as its primary focus is on laboratory operations. Lastly, organizations that require a comprehensive EMR solution that covers all aspects of patient care, including billing, scheduling, and clinical documentation, might find Sunquest's laboratory-centric approach insufficient for their needs.
While Sunquest excels in providing tailored solutions for laboratories and organizations with complex testing requirements, its specialized focus may not be the best fit for smaller practices or those seeking a more comprehensive, all-in-one EMR solution.
Reviews of Sunquest
Users on G2 have given Sunquest, now known as Clinisys, an overall rating of 3.7 out of 5. Below, we've summarized the pros and cons of the EMR based on user reviews.
Positives in Sunquest's Reviews
- Ease of Customization and Integration: Users appreciate Sunquest's ability to customize charting features and integrate patient information from various sources, enhancing the care coordination process.
- Patient Engagement Tools: The MyChart feature in Sunquest, which allows patients to view their medical information, schedule appointments, and communicate with doctors, is particularly praised for enhancing patient engagement.
- User-Friendly Interface: Several users noted Sunquest's user-friendly interface, with some mentioning its intuitiveness and ease of navigation, even for first-time users.
Negatives in Sunquest's Reviews
- Complexity and Learning Curve: Some users pointed out that Sunquest's complexity and extensive features can make it relatively difficult to learn and navigate, particularly for new users.
- Cost and Resource Intensiveness: A few reviews highlighted that implementing and maintaining Sunquest can be resource-intensive, requiring substantial internal employee involvement and training.
- Limited Customization in Certain Areas: There were mentions of limitations in health maintenance options and difficulties in certain customizations.
Alternatives to Sunquest
For those scenarios where Sunquest may not be the best fit, we've compiled a list of alternative EMR systems that cater to different needs. Here are two EMR alternatives for each of the less ideal scenarios mentioned earlier:
Small practices with limited laboratory needs
- Practice Fusion: A cloud-based EMR system designed for small practices, offering features such as appointment scheduling, e-prescribing, and patient portal access without the complexity of advanced laboratory management tools.
- Kareo: A user-friendly EMR solution tailored for small practices, providing essential features like billing, scheduling, and clinical documentation, while remaining easy to implement and maintain.
Healthcare organizations prioritizing seamless integration with non-laboratory systems
- Cerner: A comprehensive EMR system that focuses on seamless integration across various healthcare settings, offering a wide range of features and modules to cover all aspects of patient care, including non-laboratory systems.
- Allscripts: An EMR solution that emphasizes interoperability and connectivity, allowing healthcare organizations to easily integrate with other systems and exchange data across different platforms.
Organizations requiring a comprehensive, all-in-one EMR solution
- Epic: A widely-used EMR system that offers a complete suite of applications for various healthcare settings, covering clinical documentation, billing, scheduling, and more, while also providing advanced patient engagement features and interoperability solutions.
- Meditech: A versatile EMR system that caters to a broad range of healthcare organizations, offering a comprehensive set of features and tools to manage all aspects of patient care, from clinical documentation to financial management.
How you can use Tennr to get the most out of your EMR.
At Tennr, we understand the challenges that come with using an EMR like Sunquest. That's where we come in! While we're not an EMR ourselves, we excel at integrating with them to automate those repetitive tasks that can bog down your team and your business. Our goal is to streamline your processes, making things smoother so you can focus more on patient care.
Opportunities for automating EMR tasks.
Here are a couple of places in Sunquest where bringing in Tennr could really help. Check out Tennr and sign up today to explore how we can help you!
Inbound Referrals:
We can streamline how you handle incoming referrals in Sunquest. It uses AI to pull patient details and then RPA (robotic process automation) to set up new patient profiles and book appointments. This not only saves time but also cuts down on those tedious data entry mistakes. Here's a quick demo of how we do this at Tennr! 👇🏾
Explanation of Benefits (EOB) Processing:
We also simplify the process of managing incoming EOB (Explanation of Benefits) documents in Sunquest. It efficiently identifies essential information, such as claim numbers and CPT codes, and seamlessly integrates these payments into the EMR. This enables quicker processing and reduces concerns about inaccuracies in payment details.
Patient scheduling:
Small to mid-sized healthcare providers often struggle with managing unstructured external referrals, while larger ones grapple with patient scheduling inefficiencies, especially for follow-up procedures. Tennr addresses this by automating the process using patient demographics. For instance, it sends casual messages with booking links to younger patients and morning calls to older ones, effectively reducing friction and enhancing patient engagement for streamlined scheduling.
